American Airlines Crew Rooms: Bed Bugs On Staff, Broken Recliners, And No Working Bathrooms
Aviation watchdog JonNYC has been sharing photos of the deplorable condition of American Airlines crew rooms at major airports.
He starts with a bed bug that was “crawling on a crewmember” – a photo that was shared with me by another tipster as well. And that doesn’t even begin to get to the condition of the recliners there (which are for pilots as well, not just flight attendants).
AA “The state of FA crew rooms are deplorable” pic.twitter.com/kyRxhSzabB
— JonNYC (@xJonNYC) May 19, 2025
I know that American Airlines has significantly de-emphasized Los Angeles. They’re no longer flying to long haul international destinations outside of joint venture hubs (London, Tokyo, Australia). There’s no more Hong Kong, no more China, there’s no Deep South America. With that, it seems, went investment in upkeep for the furniture. One imagines they could repurpose the dormant Flagship First Dining facility at least with no extra expense?
LAX T5 checking in…
(There is another chair in that room, not in the picture, that won’t stay upright. It needs to he propped up against the wall) pic.twitter.com/9xF7thwM3h— JonNYC (@xJonNYC) May 19, 2025
When CEO Robert Isom took over the airline, his admonition to employees at his first gathering was to never spend a dollar they don’t have to. That was certainly consistent with the mindset of the airline already, which probably explains how things got here – though I understand that this photo may not represent the current condition:
Let’s continue the tour of DFW terminal c flight attendant/pilot ops. “The bathrooms are often out of service and need to use terminal bathrooms” pic.twitter.com/dlJ9Sc2uM1
— JonNYC (@xJonNYC) May 19, 2025
For what it’s worth, the passenger bathrooms in DFW terminal C and the non-public facilities really aren’t that much better.
American has increased their investment in the new DFW E terminal and are putting a bit of money into renovating this C terminal which is over 50 years old. However the airport itself thought the building was so bad it should be torn down, with an opportunity to start over.
Meanwhile, where are the unions in all of this??